Privacy Policy

Effective Date: August 2020

Fog City Community Fitness (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information from members, visitors, and others who interact with our services—both in person and online.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, phone number, email address, emergency contact information, and similar details provided during registration or inquiries.

  • Billing Information: Payment method, transaction history, and membership records.

  • Attendance and Performance Data: Class check-ins, program participation, and workout history.

  • Technical Information: Device type, IP address, and website usage data collected through cookies or analytics tools.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. How We Use Your Information

We use your information to:

  • Manage memberships, billing, and account records.

  • Schedule classes, process payments, and provide fitness services.

  • Communicate about schedules, promotions, events, and gym updates.

  • Maintain safety, compliance, and operational records.

  • Improve our services, website, and member experience.

3. Use of Mindbody Platform

Fog City Community Fitness uses Mindbody, Inc. to manage class bookings, memberships, and payment processing.

When you register for classes or memberships through Mindbody, your information is processed and stored on Mindbody’s secure systems.

  • Mindbody’s privacy policy governs how they collect, use, and protect your data.

  • You can review Mindbody’s policy here: https://www.mindbodyonline.com/privacy-policy

  • We do not sell or rent your data, and Mindbody does not use your data for marketing outside of the services provided to Fog City Community Fitness.

4. Text Messaging and Communications

If you opt in to receive text messages, we may send you updates, reminders, and alerts related to your membership, classes, or gym events.

  • You can opt out at any time by replying STOP.

  • Message and data rates may apply.

  • We do not share, sell, or rent opt-in phone numbers or SMS consent data with any third party for marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell your personal information.

We may share limited information only with:

  • Service Providers: Such as Mindbody, payment processors, and communication platforms that enable us to operate our business.

  • Legal Authorities: When required by law, subpoena, or court order.

All vendors are required to maintain confidentiality and use information only for authorized purposes.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information. However, no online or physical system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, and maintain records. When data is no longer required, it is securely deleted or anonymized.

8. Your Rights

You may:

  • Access or correct your personal data.

  • Request deletion of your data (subject to legal and operational constraints).

  • Withdraw consent for marketing communications.

Requests can be made by emailing info@fogcitycf.com or contacting the front desk.

9. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal data we have collected about you.

  • Right to Delete: You can request that we delete personal data we hold about you, subject to certain exceptions (such as billing or legal obligations).

  • Right to Opt Out of Sale: We do not sell your personal data to third parties.

  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise your CCPA rights, contact us at info@fogcitycf.com or call 415-508-4432. We may need to verify your identity before fulfilling your request.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date.

11. Contact Us

Fog City Community Fitness

1649 Valencia Street

San Francisco, CA 94110

Email: info@fogcitycf.com

Phone: 415-508-4432